Citizen Charter

Citizen Charter

This charter seeks to provide a framework which enables our users to know:

What services are available in this hospital and the quality of services, they are getting. They also come to know about the redressal of any complaint regarding denial or poor quality of services.

 

Location

Venkateshwara Institute of Medical Sciences and Hospital is situated at NH-24, Rajabpur, Gajraula, Distt.- Amroha (U.P.)- 244236

Inquiry, Reception and Registration Services are available round the clock.

–Two staff members are on duty on two different windows at the inquiry counter.

–One window is exclusively for giving patient-related information of indoor patients.

–The other window is for processing indoor admission case sheet and the issue of the attendant pass.

–Location guide maps have been put up at various places in this hospital.

–The directional sign boards are fixed at strategic points for guidance.

 

Telephone inquiries can be made over telephone nos:-

Phone No.                       :      8194005711

Fax No.                           :       05922258303

Website:-                         :       www.vimshospital.edu.in

Email:-                            :       deanmedical@svu.edu.in

 

Casualty Emergency Services

These services are available round the clock.

The main casualty includes Trauma, Surgical, Orthopedics, Medicine, Paediatrics and are located in Block-C on Ground Floor. It is roughly 200 meters from Hospital main gate.

 

  • Casualty medical officer (CMO) is available round the clock.
  • Specialist doctors are available on call apart from resident doctors.
  • Major and Minor OTs are functional 24 hrs.
  • One emergency OT is functional separately round the clock for OBG & Gynae patients in A- Block on the ground floor.
  • In critical cases, management gets priority over paperwork like registration and medico-legal formalities.
  • The Hospital has high-end ambulance to transport the patients to higher centers.
  • The pharmacy is open 24 hrs.

 

Venkateshwara Institute of Medical Sciences and Hospital OPD

OPD building of Venkateshwara Hospital

Patients coming to OPD of Venkateshwara Institute of Medical Sciences and Hospital find a congenial and helpful atmosphere. Various Public Friendly Facilities exist in the OPD Registration Area of the OPD Building in Block- B. The computerized registration system is available with separate counters for male, female and senior citizens. The OPD timing is from 09 AM to 04 PM.

 

Location of OPD’s of different departments in OPD building

A-Block- Obstetrics and Gynaecology, Paediatrics with immunization center.

Ground Floor, C- Block- Surgery, Orthopaedics, ENT, Physiotherapy.

First Floor, C-Block – Medicine, Dentistry, Skin & VD, Psychiatry, Dermatology, Ophthalmology.

 

Medical Facilities

Venkateshwara Hospital has many departments and advanced medical facilities including:-

  1. Pathology
  2. Micro Biology
  3. General Medicine
  4. Pediatrics
  5. General Surgery
  6. Orthopedics
  7. Radio Diagnosis
  8. Eye
  9. ENT
  10. Dentistry
  11. Obstetrics and Gynaecology
  12. Dermatology
  13. Psychiatry etc.

A lot of advanced facilities are in pipeline.

 

Laboratory services in the hospital:

Routine: Laboratory services are provided in the field of :

  • Clinic Pathology
  • Histopathology including FNAC
  • Cytology
  • Biochemistry
  • Microbiology
  • Hematology

There is a central collection center for receiving and collection various specimens for testing.

Emergency laboratory services are available 24 hours for limited tests.

 

Radiodiagnosis Services

Routine: These services include:

  • X-Rays
  • Special X-Rays
  • Ultrasound
  • CAT Scan
  • MRI- By the end of July 2019

 

Indoor Patient Services

The Hospital has 410 Teaching beds as follows.

  1. Medicine and allied-
    1. General medicine- 100
    2. TB Chest- 10
    3. Skin- 10
    4. Psychiatry- 10
  1. Paediatrics-45
  2. Surgery- 100
  3. Orthopedics- 45
  4. OBG & Gynae- 60
  5. Ophthalmology- 15
  6. ENT- 15
  7. Dental- 00

Total Teaching Beds 410

Over and above the Hospital has the State of Art-

  1. ICU Ward – 5 Beds
  2. ICCU Ward – 5 Beds
  3. NICU/ PICU Ward – 5 Beds
  4. SICUWard – 5 Beds
  5. Emergency ward – 17 Beds
  6. OBG & Gynae Emergency Ward – 3 Beds
  7. Antenatal ward  – 5 Beds
  8. Post partam ward – 5 Beds
  9. Post-operative ward – 10 Beds
  10. Pre-operative ward – 10 Beds
  11. Triage – 3 Beds
  12. Pre-Eclampsia ward – 3 Beds

And various preoperative, post-operative wards with sufficient beds. Total Beds 486

Visitors are allowed between 12:00 noon to12:30 pm

05.00 p.m. to 05.30 p.m.

Staff nurses are on duty round the clock in the ward.

 

Other Facilities

  • Cold drinking water available on every floor and in every reception area.
  • Wheelchairs and trolleys are available in OPD, casualty, and ICUs.
  • 24hrs Ambulances are available on payment of nominal charges.
  • Stand-by electricity generators have been provided inside the hospital
    • Pharmacy counters are available inside the hospital which is open round the clock
    • Canteen for patients and their attendants are available with food available on subsidized rate.
  • Lifts are available in hospital and college blocks.
  • Adequate toilet facilities for the use of patients and their attendants are available.

Complaints and grievances redressal Cell

A Grievances Redressal Cell (GRC) is working under the chairmanship of Medical Superintendent, Member secretary along with two members. The complaints can be lodged telephonically on 08191005718. This number is displayed on our website www.svu.edu.in. The complaint/Suggestion Boxes are installed on the strategic public locations in the hospital.           The complaint/Suggestion Boxes are opened weekly in the presence of Public Relation Officer. The complaints or suggestions received in the boxes or through M.S. Office are registered and acknowledged to the applicant. The complaints/suggestions are examined in the weekly meeting of GRC under the chairmanship of Med. Supdt. The follow-up actions on the pending complaints/suggestions are also discussed in the weekly meeting. If required, the recommendation of the committee is subsequently sent to the Management for taking action as recommended by GRC. The action on the Complaint/Suggestion is informed to the applicant.

Grievances and Redressal Cell :

 

Dr. Sushil Sharma

Addl. Medical Supdt.

Ph- 8194005711

Responsibilities of the users

Other available facilities include:

  • The success of this charter depends on the support and feedback we receive from our users.
  • Please try to appreciates the various constraints under which hospital is
  •  On an average more than 600 patients attend the OPD daily.
  • Please do not cause inconvenience to other patients.
  • Please help us in keeping the hospital and its surroundings neat and clean.
  • Please use the facilities of this hospital with care.
  • Beware of touts.
  • The hospital is a “No Smoking Zone” and smoking here is a punishable offence.
  • Please refrain from demanding undue favors from the staff and officials as it encourages corruption.
  • Please provide useful feedback and constructive suggestions. These may be addressed to the Medical Superintendent of the hospital.