This charter seeks to provide a framework which enables our users to know:
What services are available in this hospital and the quality of services, they are getting. They also come to know about redressal of any complaint regarding denial or poor quality of services.
Venkateshwara Institute of Medical Sciences and Hospital is situated at NH-24, Rajabpur, Gajraula, Distt.- Amroha (U.P.)- 244236
Enquiry, Reception and Registration Services are available round the clock.
–Two staff members are on duty on two different windows at the enquiry counter.
–One window is exclusively for giving patient related information of indoor patients.
–The other window is for processing indoor admission case sheet and issue of attendant pass.
–Location guide maps have been put up at various places in this hospital.
–The directional sign boards are fixed at strategic points for guidance.
Telephone enquiries can be made over telephone nos:-
Phone No. : 8194005711
Fax No. : 05922258303
Website:- : www.vimshospital.edu.in
E mail:- : firstname.lastname@example.org
Casualty Emergency Services
These services are available round the clock.
Main casualty includes Trauma, Surgical, Orthopedics, Medicine, Paediatrics and are located in Block-C on Ground Floor. It is roughly 200 mtrs from Hospital main gate.
Venkateshwara Institute of Medical Sciences and Hospital OPD
OPD building of Venkateshwara Hospital
Patients coming to OPD of Venkateshwara Institute of Medical Sciences and Hospital find a congenial and helpful atmosphere. Various Public Friendly Facilities exist in the OPD Registration Area of the OPD Building in Block- B. The computerized registration system is available with separate counters for male, female and senior citizens. The OPD timing is from 09 AM to 04 PM.
Location of OPD’s of different departments in OPD building
A-Block- Obstetrics and Gynaecology, Paediatrics with immunization centre.
Ground Floor, C- Block- Surgery, Orthopaedics, ENT, Physiotherapy.
First Floor, C-Block – Medicine, Dentistry, Skin & VD, Psychiatry, Dermatology, Ophthalmology.
Venkateshwara Hospital has many departments and advanced medical facilities including:-
A lot of advanced facilities are in pipeline.
Laboratory services in the hospital:
Routine : Laboratory services are provided the field of :
There is a central collection center for receiving and collection various specimens for testing.
Emergency laboratory services are available 24 hours for limited tests.
Radio diagnosis Services
Routine: These services include:
Indoor Patient Services
The Hospital has 300 Teaching beds as follows.
Total Teaching Beds 300
Over and above the Hospital has State of Art-
And various preoperative, post-operative wards with sufficient beds.
Visitors are allowed between 12:00 noon to12:30 pm
05.00 p.m. to 05.30 p.m.
Staff nurses are on duty round the clock in the ward.
Complaints and grievances redressal Cell
A Grievances Redressal Cell (GRC) is working under the chairmanship of Medical Superintendent, Member secretary along with two members. The complaints can be lodged telephonically on 08191005718. This number is displayed on our website www.svu.edu.in. The complaint/Suggestion Boxes are installed on the strategic public locations in the hospital. The complaint/Suggestion Boxes are opened weekly in the presence of Public Relation Officer. The complaints or suggestions received in the boxes or through M.S. Office are registered and acknowledged to the applicant. The complaints/suggestions are examined in the weekly meeting of GRC under the chairmanship of Med. Supdt. The follow-up actions on the pending complaints / suggestions are also discussed in the weekly meeting. If required, the recommendation of the committee are subsequently sent to the Management for taking action as recommended by GRC. The action on the Complaint/Suggestion are informed to the applicant.
Grievances and Redressal Cell :
Dr. Sushil Sharma
Addl. Medical Supdt.
Responsibilities of the users
Other available facilities include: